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#GDPR

The EU General Data Protection Regulation and screenshots.

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A support ticket screenshot travelling from the customer to the help desk, then to chat, the issue tracker and a vendor, with personal data visible at every step

Screenshots, PII and GDPR in Support Tickets: A Practical Guide

Screenshots in support tickets are personal data under GDPR. What that means for your team, when a leaked screenshot is a breach, and a policy you can adopt today.

Screshot TeamOctober 8, 202611 min read

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